CAREERS AT DXP.

Our strength comes from a dedicated and hard-working team that makes sure the presses don't stop, and the job gets done right. Learn about the different career opportunities currently available.

PROJECT COORDINATOR

 

Job Description

We are looking for a customer-oriented project coordinator. A project coordinator will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The best project coordinators are knowledgeable, detail-oriented, communicative, and problem solvers. They love to talk. Project coordinators can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to answer the customer. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

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Responsibilities​

• Manage incoming calls

• Effectively communicate with customers and internal staff

• Identify, assess, and respond to customers’ needs

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Keep records of customer interactions, process customer projects, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

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Skills​

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of personalities

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Experience in the printing or mailing industry is preferred, but not required

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Benefits​

• Health Insurance 

• Dental Insurance 

• Vision Insurance 

• Telemedicine Insurance 

• 401(k) 

• PTO

 

Pay: Starting at $16.00 - $19.00 per hour, based on experience

Job Type: Full-time

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Candidates should submit a cover letter and resume to Tracy at tracy@dxp1.com.